Terms and Conditions

1. Introduction

Welcome to Ordify Direct Ltd ("we", "our", "us"). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our website.

Ordify Direct Ltd is a limited company registered in England and Wales. Company number: 15890206. VAT number: GB 478 7682 20.

2. Definitions

• "Website" refers to ordifydirect.com and all its subdomains
• "User", "you", and "your" refer to anyone accessing or using our website
• "Products" refers to all goods and services offered for sale on our website
• "Order" refers to your request to purchase products from us

3. Use of Website

You must be at least 18 years of age to use this website and purchase products. By using our website, you confirm that you meet this age requirement.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by any third party.

For age-restricted products (such as vaping products), you must verify your age before completing a purchase. It is an offence to purchase or attempt to purchase age-restricted products if you are under the legal age limit.

4. Product Information and Pricing

We make every effort to ensure that product descriptions, images, and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible.

All prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable. Delivery charges are additional and will be clearly shown before you complete your order.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.

5. Orders and Payment

When you place an order, you will receive an email acknowledgment. This does not constitute acceptance of your order. We reserve the right to refuse any order at our discretion.

A contract between us will be formed when we send you an order confirmation email. Payment must be received before we dispatch your order.

We accept payment by major credit and debit cards, PayPal, and other payment methods as displayed on our checkout page. All payments are processed securely.

You must ensure that payment details provided are correct and that there are sufficient funds available to complete the transaction.

6. Delivery

Delivery times are estimates only and may vary. We will make reasonable efforts to deliver within the estimated timeframe, but we cannot guarantee specific delivery dates.

Risk of loss and title for products pass to you upon delivery. You are responsible for providing accurate delivery information.

If you are not available to accept delivery, the courier may leave the package in a safe place or return it to us. Additional delivery charges may apply for redelivery attempts.

7. Returns and Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason (cooling-off period).

To exercise your right of cancellation, you must notify us in writing. Goods must be returned in their original condition and packaging within 14 days of notification.

Certain products are excluded from the right of cancellation, including:

• Personalised or made-to-order items
• Perishable goods
• Sealed goods that have been unsealed after delivery (for hygiene or health protection reasons)
• Digital content that has been downloaded or accessed

If goods are faulty or not as described, we will provide a full refund or replacement. Please contact us within 30 days of receipt to report any issues.

Refunds will be processed within 14 days of receiving your returned goods, using the same payment method as the original transaction.

8. Product Warranties

Products are sold with their manufacturer's warranty where applicable. Warranty terms vary by product and manufacturer.

Your statutory rights under UK consumer protection law are not affected by these terms. Under the Consumer Rights Act 2015, products must be as described, fit for purpose, and of satisfactory quality.

9. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website or products, except where such liability cannot be excluded by law.

We do not exclude or limit our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory rights under consumer protection law
• Any other liability that cannot be excluded under UK law

Our total liability to you for any loss or damage shall not exceed the amount paid by you for the relevant product or service.

10. Intellectual Property

All content on this website, including text, images, logos, and software, is the property of Ordify Direct Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written permission.

11. Privacy and Data Protection

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites. Links are provided for your convenience only and do not constitute an endorsement.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes acceptance of the revised terms.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Company: Ordify Direct Ltd
• Company Number: 15890206
• VAT Number: GB 478 7682 20
• Website: ordifydirect.com