Refund Policy

Our Commitment

At Ordify Direct Ltd, we are dedicated to ensuring you receive the item you ordered or a full refund. We prioritize a seamless shopping experience and customer satisfaction.

Eligibility for Refunds

You are eligible for a refund under the following circumstances:

• You did not receive the item you ordered within the estimated delivery timeframe.
• The item you received is significantly different from its description provided on our website.
• The item you received is damaged or defective upon arrival.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team within 30 days of receiving your order. Provide your order number and a detailed description of the issue.
2. Provide Evidence: If applicable, submit photos or other evidence demonstrating the issue with the item.
3. Return the Item: If requested, return the item to the seller following the instructions provided by our support team, including the return address.

Processing Your Refund

Upon receipt of your refund request and any required evidence, we will:

• Review Your Request: Our team will evaluate your request and the provided evidence.
• Approve or Deny: You will be notified of the approval or denial of your refund request within 7 business days. We strive for a fair assessment based on the evidence provided.
• Issue the Refund: If approved, we will process your refund to your original payment method within 14 business days. We will keep you updated throughout the process.

Exceptions

Please note the following exceptions to our refund policy:

• Items that have been used or damaged by the buyer after receipt are not eligible for refunds.
• Items that match the description provided on our website but are no longer wanted by the buyer are not eligible for refunds.

Contact Us

For any inquiries or assistance with your refund request, please contact our customer support team at:

Email: [email protected]

We are here to help and ensure your satisfaction with every purchase. This policy is designed to be transparent and fair, aligning with both our commitment to you and Google Merchant guidelines.