Refund Policy

Our Commitment

At Ordify Direct Ltd, we are committed to ensuring that you receive the item you ordered or your money back. We strive to provide a seamless shopping experience and customer satisfaction is our top priority.

Eligibility for Refunds

You are eligible for a refund if:

• You did not receive the item you ordered.
• The item you received is significantly different from its description.
• The item you received is damaged or defective.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team within 30 days of receiving your order. Provide your order number and a detailed description of the issue.
2. Provide Evidence: If applicable, provide photos or other evidence of the issue with the item.
3. Return the Item: If requested, return the item to the seller. We will provide you with the return address and instructions.

Processing Your Refund

Once we receive your refund request and any required evidence, we will:

1. Review Your Request: Our team will review your request and the provided evidence.
2. Approve or Deny: We will notify you of the approval or denial of your refund request within 7 business days.
3. Issue the Refund: If approved, we will process your refund to your original payment method within 14 business days.

Exceptions

Please note that the following items are not eligible for refunds:

• Items that have been used or damaged by the buyer.
• Items that were accurately described but no longer wanted by the buyer.

Contact Us

If you have any questions or need assistance with your refund request, please contact our customer support team at:

[email protected]